Support and advice

We have a range of services to help support students at all levels during their time at XJTLU.

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Academic advice

Dedicated academic advisers help you review your progress throughout your studies and deal with any study-related problems you may have. Class tutors are also available to listen to and help with any study-related problems.

If you are unsure where to go for advice with any issues related to your academic study you can contact the University’s Registry who will be able to find someone to help. They can be emailed on

Student counselling

University life can be exciting and yet stressful from time to time. Although we know that many students will have minimal problems adapting to their new environment, we have support services in place should you be finding it difficult. Our Mental Health and Development Centre is a confidential service that can support you to get the most out of your time at university or if you need to talk to someone about any concerns you have.

For further information about student counselling support, please email or go to

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Student Service Centre

Our One-Stop Student Service Centre provides a range of services, mainly targeted towards our Mainland Chinese students. Services include:

  • If you need advice about any aspect of university life, the service centre can help. You can also consult their FAQ list for help and advice
  • Facilities applications, student ID card and booklet replacement, insurance claims, national scholarship applications as well as various other applications
  • The service centre aims to facilitate communication among students, parents and the University, so if you have any suggestions and complaints, you can contact us at

Student development advice centre

By integrating Eastern and Western culture and coordinating global resources, Xi’an Jiaotong-liverpool University (hereinafter referred to as ‘XJTLU’) has a campus culture of Diversity, Regularity, Innovation, Freedom and Trust. In order to help domestic students adapt into the international culture of XJTLU and become elites with noble personality, outstanding skills and International competitiveness, Student Development Advice Centre (hereinafter referred to as ‘SDAC’) coordinates various resources and provides comprehensive advisory and guidance services for students. It aims at providing effective supports for students as well as helping students achieve personal growth and development.

As one of the Four-Tutor System, Development Advisors focus on guiding students to realize ‘Three Transformations’ as advisors, coordinating various resources as coordinators and providing specialized supports as experts.

Development Advisors for undergraduate students provide corresponding supports according to different groups of students, including supports for freshemen and supports for senior students.The supports mainly include the following six aspects:Adaptation and Integration, Individual-Specific Attention, Specialized Support, Class Management, Information Release, Emergency Handling.

For further information about the Student Development Advice Centre, please email

Click to download "Student Development Advisor" prospectus.

Strategies and tips for new students

The 2019-2020 Undergraduate Student Guide is not just to help with your induction at the University and for guidance about campus life - it is an animated and interesting partner that will accompany you throughout the whole Year One first semester. In the form of to-do lists and a combination of online and offline activities, the handbook opens a different dimension of freshmen orientation spanning time and space, and collects the best strategies and tips for you to survive and thrive at XJTLU. When you accomplish all the ‘tasks for freshmen’ as per the requirements, you will have grown into a ‘young adult’, with the handbook as a record of your growth!

Additional support for international students and students from Hong Kong, Macao and Taiwan

XJTLU Global provides a range of services to help make your experience at XJTLU go as smoothly as possible. Their services include:

  • Support processing your visa and residence permit
  • Booking your accommodation
  • Arranging basic medical insurance
  • Airport meet-and-greet for all international students arriving in China
  • Helping you get to know the local area and campus

Download our International Student Welcome Guide for useful advice on many of the things you will need to consider now and throughout your time in China.

You can contact the XJTLU Global team at

Postgraduate student support

Postgraduate research students can access doctoral skills training through the Postgraduate Research Development Programme, which helps enhance their skills, and improve their research experience and career prospects. The Graduate School Office supports postgraduate students both before they start and during their studies at XJTLU.

Career Services

Our Career Development Office supports students in preparing for successful future careers and assists with work placements and job searches. The team’s services include lectures and seminars, CV and cover letter advice, workshops on interview techniques, business plans and career planning.

The office also arranges external mentoring with industry professionals as well as maintaining a careers library with books and journals on career planning, together with IT resources to help you in your post-graduation job search.

Download our XJTLU External Mentor Student Handbook for more information.

Visit our Career Centre System to learn more about the range of services on offer.